Shipping policy
At Orlai Studio, we offer delivery across Australia.
We aim to make the delivery process as clear and straightforward as possible. Please review the information below before placing your order.
Processing Time
Orders are generally processed within 1–2 business days.
Processing time is separate from delivery time and begins once your order has been successfully placed.
During particularly busy periods, processing may take slightly longer. If there is a significant delay affecting your order, we will do our best to keep you informed.
Delivery Time
Once your order has been dispatched, delivery within Australia generally takes 6–10 business days.
This means the estimated total timeframe from placing your order to delivery is approximately 7–12 business days, including processing.
These are estimated delivery timeframes and are not guaranteed delivery dates.
Delivery times may vary depending on your location, carrier network, public holidays, peak periods, customs processing, weather conditions or other circumstances outside our reasonable control.
Shipping Coverage
We deliver to addresses throughout Australia.
Delivery availability may vary in some remote or restricted areas. If there is an issue with delivering to the address provided with your order, we will contact you using the details provided at checkout.
Shipping Costs
Free standard shipping is available on orders over $75 AUD.
For orders below $75 AUD, any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, tracking information will be provided where tracking is available for your shipment.
Please note that tracking information may take some time to become active after your order has been dispatched.
You can also use our Track Your Order page to check the latest available tracking information.
Delays Outside Our Control
While we work with our delivery partners to ensure your order arrives within the estimated delivery timeframe, delivery times can occasionally be affected by circumstances outside our reasonable control.
This may include, but is not limited to:
- carrier or postal service delays
- customs clearance, inspection or processing
- severe weather or natural events
- public holidays and peak shopping periods
- transportation or logistics disruptions
- incorrect or incomplete delivery information provided by the customer
- other events or circumstances beyond our reasonable control
Where such circumstances occur, the estimated delivery timeframe may be extended.
Orlai Studio is not responsible for delays caused by circumstances outside our reasonable control. However, we will do our reasonable best to assist you in tracking your order and resolving delivery issues where possible.
If an order is significantly delayed or cannot be supplied within a reasonable time, your rights under the Australian Consumer Law are not affected by this policy.
Incorrect Delivery Information
Please make sure your shipping details are accurate before completing your order.
If you notice an error in your delivery address, please contact us as soon as possible at hello@orlaistudio.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Where an incorrect or incomplete address has been provided by the customer, additional delivery costs may apply where permitted by law.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at hello@orlaistudio.com with your order number.
We will review the available tracking information and assist you in locating your order where possible.
If an order is lost, cannot be delivered, or otherwise cannot be supplied within a reasonable time, we will address the situation in accordance with our obligations under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian law. These rights apply automatically and are not affected by our estimated delivery timeframes or this Shipping Policy.
For any questions about shipping or your order, please contact us at: